Membership FAQ's

On this page you will find a regularly updated and reviewed list of questions frequently asked by those interested in joining nasen, new members, current members and online learners.  If you have any questions that are not answered on this page please contact the nasen team on: and a member of the team will get back to you. 

Does nasen offer concessionary membership?

Concessionary rates are available for students, retirees, parents of children with SEN and unwaged members. If you fall into any of these categories, please contact our membership team on 01827 311500 who will help process your concessionary application.

What are the main differences between Silver and Gold and individual and organisational memberships?

A full break down of the different benefits can be found here:

Once you are on the link please scroll down the page to view the details of the subscriptions.

Individual memberships are designed to support individual accounts with access to a range of valuable resources, online training and discounts on CPD events. Individual memberships are only accessible to the individual and all membership benefits such as the nasen Connect magazine will be addressed to the individuals postal address

Organisational memberships are designed to support schools and other organisational settings. By being an organisational member, you and all your staff based at the registered address can access the range of benefits available. Each member of staff can get their own login and 24 hour access to the online benefits, meaning all staff can get their support from nasen as and when they need.

How long does nasen membership last?

A nasen membership provides an annual subscription that is valid for 12 months. All renewals commence in January, so joining mid-year will result in a pro-rata fee. Don’t worry, when it’s time to renew, we will contact you via renewal letter and e-mail reminder to ensure you don’t miss out. 

When will I receive my membership details?

Upon joining as a nasen member, you will receive e-mail confirmation of your account, including a membership number and access information. As soon as you have received this, you will have access to the membership area for the duration of your membership subscription. 

How do I access the members’ area?

In order to log on to the nasen members’ area, please first ensure that you have purchased a subscription. You may have registered your details with us recently, however this does not provide you with access to this particular part of our site. nasen members are sent detailed access instructions upon purchasing a subscription. If you are a member who is struggling to log on, or you have a query as to whether you have a membership, please contact us directly on:

Telephone: 01827 311500

How do I access online resources?

Your online resources, including journals, and training exercises are accessible via your member area of the nasen website. You can log in using your registered e-mail address and password which you will receive when you become a nasen member. The journals can also be accessed by downloading the nasen research app through the android and apple store. 

Am I entitled to any other discounts as a member of nasen?

Yes, we work with a number of organisations and partners who provide up to 10% off their products and services for all nasen members. Some of our current partners are: GL Assessment, Front Row, Dr Omnibus and more. Visit your member area for a full list of providers and discount codes

I have forgotten my password, how do I reset this?

To reset your password please click on the link:

Enter your email address and then click “Email replacement password” you will then receive a new password email, please check your spam if you do not see the email within a couple of minutes.

Follow the instructions in the new password email to set your password and login.

You can also access the forgotten password link directly from the website login page by clicking on

Forgot password?

Why is my email address not recognised?

When typing in your email address please check the following:

You are a current member and that your membership is updated with the correct email address and payments are up to date

Check the email address is typed in correctly ensuring it is in the correct casing and there are no additional spaces – spaces can be automatically applied when copying and pasting email addresses so please check there are no blank spaces at the beginning or end of your email address.

If you are a contact registered with an organisations email address please check what email address was submitted by your account administrator at the organisation.

If the points listed above do not resolve the issue please email: 

How do I manage my contacts, and who else has access to this facility?

An organisational membership has one primary contact set up when the membership is created, this primary contact has the ability to add or remove additional colleagues directly via the website using the Manage Contacts listing which can be found under the My Nasen button.  If you cannot see this option in the list then you are not set as the primary contact, should you require further assistance with this please contact the office email:

As a training administrator for my school/organisation how do I view my staff activity?

An organisational membership can have one person set as the Online Training administrator, this person can then view and assist other learners for the organisation via the Manage Learners listing which can be found under the My Nasen button. If you cannot see Manage Learners in the list then you are not set up as the administrator and will need to contact the office by emailing:

Only learners that have actually started a course will appear in the list and they will have needed to be added via the Manage Contacts and have their own login and registered for a course. 

How do I download a copy of an invoice?

An individual member can download a copy of their invoice via the website, login and go to View Subscriptions on the member home page, this can be found under the My nasen button (click on the arrow at the side to show the drop down list) Click on View Subscription and a page with the invoice will open with the option to download.

For organisational membership the invoice can be downloaded in the same way but only the primary contact has access to the membership subscription to be able to do this.  

Can I view my history of subscriptions?

Primary contacts and individual members only can see the history of subscriptions under the View Subscriptions in the member area, the page shows all subscriptions created for a member, please note that you will see not only paid and current subscriptions but also any that were created but not necessarily paid, this can be due to membership levels being changed around the time of renewal or a renewal not being paid but subsequently a different subscription was requested.