nasen LIVE 2025

2.1 Tickets may be purchased online as follows:

2.1.1 To purchase a ticket or tickets for an Event online, you must be a free member of nasen and submit the relevant Booking Form via our website in accordance with the instructions set out therein.

2.2 You will ensure the information you provide on your Booking Form is accurate, including in respect of your contact details (which we will use to contact you from time to time and in accordance with these Ticket Terms and Conditions).

2.3 Submitting a Booking Form above constitutes an offer by you to purchase a ticket or tickets for the Event in accordance with the Ticket Terms and Conditions. The Ticket Terms and Conditions apply to the booking of all Event tickets to the exclusion of all other terms and conditions.

2.4 We will confirm receipt of your Booking Form via e-mail, however your offer shall not be deemed accepted by us until you have received a booking confirmation from us. The Ticket Terms and Conditions will be binding on both Parties from that point.

2.5 Where there is a price to attending the Event (as set out on your Booking Form, plus VAT as applicable) (the "Fee"), you shall pay the Fee by invoice (as applicable to your booking) (the “Payment Methods”).

2.6 If your Payment Method is a credit or debit card, you authorise us to take payment for the Fee from the credit or debit card chosen by you.

2.7 If your Payment Method is payment of our invoice, following confirmation of your booking we will issue you with an invoice for the full price of your Event ticket. The Fee must be paid immediately upon receipt.

2.8 Unless otherwise stated within your Booking Form, the Fee covers your entry for the duration of the Event only and is exclusive of all travel, accommodation, insurance and other costs (all of which must be arranged and met by you).

2.9 Where a Fee applies to your booking, you shall pay the Fee in full without any deduction or withholding except as required or permitted by law. We may, without limiting our other rights or remedies, set off any amount owing to us by you against any amount payable by us to you.

Compliance with instructions and regulations

3.1 Whilst attending the Event you and your Delegates will comply with:

3.1.1 all applicable law, including (but not limited to) all health and safety legislation and requirements;

3.1.2 all instructions given by us or on our behalf, including (but not limited to) in relation to any security arrangements; and

3.1.3 the terms and conditions of the Event venue.

Safety and security

3.2 You and your Delegates are responsible for ensuring your own safety and security whilst attending the Event. Save as set out at Clause 5.1, we shall not be liable for any loss or damage suffered by you. You will promptly observe and comply with all applicable health and safety and COVID-safe protocols issued by us or on our behalf and you acknowledge that any failure to do so will constitute a material breach of this Agreement.

Filming and photography

3.3 We may, at our discretion, choose to photograph, film, broadcast or record the Event. Subject to Clause 3.4, you grant us an irrevocable licence to use and sublicense the use of your and any Delegate’s name, voice, likeness, image and any contribution made by you or any Delegate at or to the Event in any and all media (whether now known or hereinafter invented) throughout the world and in perpetuity.

3.4 You must notify us at least 48 hours prior to the Event if you or any Delegate do not wish for your or their name, voice, likeness, image and/or contribution to be used in accordance with Clause 3.3. All such notices must be sent to nasenlive@nasen.org.uk

3.5 On the basis that other Event attendees may not wish for their name, voice, likeness, image and/or contribution to be used in accordance with Clause 3.4, we are unable to permit you to photograph, film, broadcast or record the Event without our express prior approval.

3.6 We reserve the right to refuse you entry to the Event, or subsequently remove you or any Delegate from the Event, where you or any Delegate fail to comply with the Ticket Terms and Conditions.

Content

3.7 You agree that you shall, and shall procure that your Delegates shall, only access, use, reproduce, modify, license, download, print or otherwise make available the Content for your own business use within your company. Neither you nor your Delegates may provide the Content to any individuals outside your company, nor to any individuals within your company who are not Delegates, without our prior consent.

3.8 We grant you a limited, non-exclusive, non-transferable licence to use the Content for the duration of these Ticket Terms and Conditions in accordance with these Ticket Terms and Conditions. This licence is limited to the number of Delegates to which your booking relates.

3.9 You agree that you:

3.9.1 shall not use the Content to develop or provide, directly or indirectly, any product or service that competes with our business or any of our Affiliates' businesses;

3.9.2 shall not use the Content in any way which might infringe any third-party rights, including third party Intellectual Property Rights;

3.9.3 shall not, to the extent the Content contains Personal Data, share that Personal Data with any third party or use the Personal Data other than for purposes for which the Content is expressly provided;

3.9.4 shall, to the extent the Content contains Personal Data, comply with any obligations you may have under Data Protection Legislation;

3.9.5 shall not use the Content in any way that is contrary to applicable law;

3.9.6 shall not modify, decompile or reverse engineer any software supplied as part of the Content;

3.9.7 shall not alter any copyright notice or other notices indicating rights in Content; and

3.9.8 shall not commercially exploit the Content.

3.10 We, or our content providers, are the owners or licence holders of the intellectual property rights in the Content. Subject to clause 3.9, you acknowledge and agree that nothing in these Terms shall be construed so as to transfer any intellectual property rights in the Content to you.

3.11 Digital Content may contain links to third party websites. You are responsible for deciding whether to access a third-party website and your use of third party websites will be governed by the terms of that third-party website. We have no responsibility for any aspect of third party websites.

3.12 For the purposes of these Ticket Terms and Conditions, “Content” means the webinars, roundtables, speaking slots, publications, articles, materials, documents, data, research, reports and/or other information that is provided to you and your Delegates by us or one or more of our Affiliates as part of or in connection with the Event, in any format (whether digital or print).

3.13 The Content is provided to you for general information purposes only and does not address individual requirements. It is not intended to amount to advice, recommendations, representations or endorsements on which you should rely. You should obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of any Content.

No cancellation by you

4.1 Save as expressly set out at Clause 4.3 and 4.4, you shall not be entitled to cancel your booking or receive a refund of the Fee at any time after you have received a booking confirmation from us in accordance with Clause 2.4, whether under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or otherwise.

Change in delegate

4.2 In the event that you or a Delegate are subsequently unable to attend the Event, subject to our approval, you may transfer that booking to a colleague from the same organisation (as specified in the Booking Form) without charge. All such amendments must be notified to us at least 48 hours prior to the date of the Event at nasenlive@nasen.org.uk. Under no circumstances may your Event booking be resold by you or on your behalf.

Amendments to the Event

4.3 We may, at our sole discretion and without liability to you, make changes to the Event timings, content, schedule and/or location (provided that any change in location shall be within a reasonable distance of the location previously advertised). Any change in the Event date(s) shall be subject to Clause 4.4 or 4.5, as applicable.

4.4 We reserve the right to alter the medium in which the Event is to be delivered (i.e. in person or virtually) and shall give you reasonable notice of any such alteration. If an Event is altered from in-person to virtual or vice versa we shall not be liable to you for any amounts including for any refund of the Fee paid.

Cancellation or postponement of the Event for Reasons Outside of Our Control

4.5 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Ticket Terms and Conditions that is caused by Reasons Outside Our Control, except as otherwise set out in this Clause 4.5.
In the event that it is necessary to cancel or postpone the Event as a result of any Reasons Outside of Our Control (as decided by us in our sole discretion), we will endeavour to arrange a replacement Event and, in such circumstances, your booking and the Ticket Terms and Conditions shall apply to such replacement Event. You acknowledge that this shall constitute your sole remedy, and our only liability to you, in such circumstances.

“Reasons Outside of our Control” means any act or event beyond our reasonable control, including, without limitation:

strikes, lockouts or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, failure of public or private telecommunications networks, or failure of any third party (or their services) including any subcontractor or supplier.

Cancellation or postponement for any other reason

4.6 In the event that it is necessary to cancel or postpone the Event as a result of a reason not covered by Clause 4.4, or cancel your Booking due to you not meeting the eligibility criteria provided by us (including via our Website), we will refund you the amount of the Fee. You acknowledge that such refund shall constitute your sole remedy, and our only liability to you, in such circumstances.

5.1 The views expressed by any speakers at the Event are their own. We shall not be liable for the views, acts or omissions of any such speaker or any other attendee at the Event. Any information given or distributed as part of the Event shall not constitute advice and should not be relied upon.

6.1 We will use any personal data you provide to us in connection with your registration and attendance at the Event in accordance with our privacy policy which can be found here: https://nasen.org.uk/nasen-policies-and-legal. You will make available to all Delegates or other data subject(s) whose personal data you may provide to us a copy of or link to our privacy policy.

6.2 Where a Booking Form is completed on behalf of any Delegate, the person completing the Booking Form warrants that he/she has the authority to do so.